Angel Dental Care (ADC) began looking to replace its existing telephone system with a new solution that would connect its two locations with IP telephony and help the company save on telecom-related costs. ADC was also looking towards the future and the possibility of adding new offices in the years ahead. They wanted a cost-effective way to network any new location with its existing offices without incurring costly installation expenses. Leveraging its diverse team of doctors, ADC is open seven days a week, 365 days a year. The ADC office hours offer patients with busy schedules the convenience and flexibility of setting appointments any day of the week. Having access to a unified communications system any time, anywhere was critical to the company’s operation.

After researching several solutions from other vendors, ADC selected an Avaya IP Office solution that CBTS proposed. The company is using Avaya Voice Mail Pro for its messaging needs and the IP Office Manager application to configure its call routing schemes and to facilitate moves, adds and changes. With Avaya Phone Manager Pro, ADC doctors can work effectively from home and access the solution remotely, which allows them to view their schedules, contact patients through the IP Office Solution, review patient charts and x-rays, and even fax prescriptions to a pharmacy.

•  Reduced telecom costs and convenience of three-digit dialing between two locations
  By networking its two offices with IP Telephony, ADC is avoiding local toll charges for interoffice calls and gaining the convenience of three-digit dialing, saving $400 per month.

• Prepared for future growth and expansion
  By deploying an Avaya IP Solutions, ADC has laid the telephony foundation for the company’s plan to add new offices in the future, without incurring costly implementation expenses.

• Enhanced mobility
  Using Avaya Phone Manager Pro remotely allows ADC owners and office managers to work at home or on the road with all the features and functionality of their desktop phones. Additionally, Avaya wireless telephones allow office workers to leave their desks without worrying about missing calls.

• Improved quality care for patients
  ADC uses the IP Office Manager application to easily configure its call flows and to ensure calls are answered as quickly and efficiently as possible. This application is IP Office’s main configuration tool. Using a Windows Graphical User Interface, Manager provides an intuitive interface for installation, configurations, and subsequent moves and changes.

Angel Dental Care (ADC) provides quality dentistry care for people of all ages with a wide range of services, including preventive, cosmetic, restorative and reconstructive dentistry. Among its competitors, ADC is unique in that its office is open seven days a week, 365 days a year (including holidays). Thirty employees staff one location with another office staffed with 15 total employees.